Many Jones County Road products are handcrafted to order especially for you, so please allow time for shipping.
Apothecary products typically ship in one week or less, and often arrive much sooner. Please allow extra time during holidays. If in doubt, contact us for an expected delivery date.
Lighting is made-to-order, and will ship within 1-2 full weeks (plus an extra 3-5 days during holidays).
For all orders, allow an additional 2-5 days for domestic transit and 7-15 days for domestic orders. Expedited orders and shipping may be available. Please contact us to find out.
Returns are not accepted for apothecary products. Exchanges are possible only if you receive the wrong product or the product arrives damaged. Please contact us immediately if this is the case. Exchanges are valid within 30 days of shipment.
Lighting may only be returned or exchanged if the product is defective or arrives damaged. All lighting orders are treated as a custom order and are handmade only when an order has been made. Please contact us with any issues as soon as possible, proof of any issues or damage may be required. You will be responsible for the cost of return shipping. All replacements or modifications will be done as quickly as possible and shipped for free. Returns or exchanges are only honored within 30 days of shipment.